Shipping

Naukeli offers worldwide delivery. Delivery times may vary depending on the destination country, and the shipping provider may also change based on the location.
We aim to pack all orders within 2 working days, provided the products are in stock.
Once your package has been handed over to the shipping provider, the expected delivery times are:

– Europe: 1-5 days  

– USA: 3-10 days  

– Rest of the world: 3-15 days

14-Day Consumer Right of Withdrawal/Cancellation (Applies to EU Countries Only)

When you shop at Naukeli.com, you generally have 14 days to cancel your purchase. During this period, you can inform us that you wish to cancel the purchase and return the item to us.

The 14-day cancellation period starts on the day you receive the item. If the deadline falls on a public holiday, Saturday, Constitution Day, Christmas Eve, or New Year’s Eve, it is extended to the following day. For orders containing multiple items delivered separately, or for products delivered in multiple lots, the period begins upon receipt of the last item or lot.

After receiving your order, you should handle the goods only as necessary to establish their nature, characteristics, and functionality.

Some items may be exempt from the right of withdrawal, or you may lose this right under certain conditions. We will notify you in the order confirmation if any goods are exempt from the cancellation right, such as due to the nature of the item or if the cancellation right is voided by breaking seals.

To exercise your right of cancellation, you must inform us within 14 days of receiving the item(s) with an unambiguous statement. Please send an email to [email protected] if you wish to cancel your purchase.

Return

If you wish to return your purchase, please send the items to:

Naukeli  
Birkeskrænten 26  
8600 Silkeborg  
Denmark

When returning items, please ensure they are securely packaged. You are responsible for the package/items until we receive them, so be sure to save your mailing receipt and track and trace number. The cost of returning the item(s) is your responsibility.

IMPORTANT
We ask that you ship the items as soon as possible after notifying us of your cancellation. The items must be returned within 14 days of your cancellation notice.  Note: We do not accept packages sent COD (Cash on Delivery) or via similar methods.

Documentation for Your Purchase
Please include a copy of your order confirmation or other proof of purchase with the returned items.

Refund
Once we receive and inspect the item(s), we will process your refund. The refunded amount will be credited to the same payment method used for the original purchase. For example, if you paid with a card, the refund will be issued to that card.

NOTE: You may lose some or all of the refund amount if the item’s value is diminished due to:

– Use of the product  

– Damage occurring while the product was in your possession  

– Handling the item(s) in a manner beyond what is necessary to establish their nature, characteristics, and functionality  

– Failure to comply with restrictions on the right of withdrawal due to sealing, item type, etc.

Warranty

Naukeli provides 2 years full warranty on all goods under the Purchasing Act. Your purchase is covered by the purchase act, including the shortcomings. This means that you can either get a defective item repaired, exchanged, the money back or refusal in the price, depending on the specific situation.

Obviously, it is a requirement that the complaint is justified and that the defect has not arisen as a result of an incorrect use of the product or other damaging behavior.

You must contact us within “reasonable time”
You must advertise within “reasonable time” after you have discovered the defect of the item. We recommend that you advertise as quickly as possible and within 14 days after the error was detected.
You can advertise by contacting us by email to [email protected]. Depending on the specific situation, you will receive further instructions.

The item must be sent to:
Naukeli  
Birkeskrænten 26  
8600 Silkeborg  
Denmark

When you return the item, please ascertain as much as possible what the problem is. It is not a requirement, but it facilitates our handling and minimizes the time of processing your complaint. If you are eligible for a refund, we will naturally refund your reasonable shipping costs to return the item to us. If not, you will be responsible for all transport costs, including our shipping costs for returning the item after examination, and we may charge you an amount of up to 20 EUR for examination of the item.

Remember that the item must always be sent in proper packaging and get a receipt for dispatch. You own the responsibility for the package / goods until our receipt of it. Therefore, save the receipt for mail dispatch incl. information on shipping rates and possibly track and trace number.
Note: We do not receive packages sent by COD (cash on delivery) or the like.

Disclaimer and Reservations

We strive to ensure that all information on Naukeli.com is accurate. However, occasional errors may occur, including price changes, delivery issues, printing inaccuracies, out-of-stock items, and other inadvertent mistakes. We reserve the right to exclude liability for any such errors or changes.

Unless explicitly stated otherwise, no employee, collaborator, or representative of Naukeli will be liable for any damages resulting from the use of this website or the products sold on it. Naukeli also reserves the right to amend and update the terms and conditions of this site. We recommend that you regularly check for any updates to stay informed about any changes.

Contact and Customer Service

For questions or inquiries regarding special freight allowances, please contact us at [email protected]
If you have any questions, encounter problems, or are not fully satisfied, feel free to contact us directly by sending an email to [email protected]